Canceling and refunding a fiscal receipt: how to fix a mistake
Wrong item, returned goods or a mistaken amount — a fiscal receipt isn’t deleted, it’s corrected with a refund linked to the original. Here’s how, step by step.
Everyone makes a mistake at the till — the wrong item, a double charge, or a customer returns goods. The first instinct is „delete that receipt", but a fiscal receipt can’t be deleted. A mistake is fixed with a refund linked to the original. It sounds complicated, but in practice it’s a couple of taps.
Why a receipt isn’t deleted
The moment a receipt is fiscalized, the data has already gone to the Tax Administration. So the system doesn’t allow deletion — that would make turnover „disappear". Instead you issue a refund: a document that voids (all or part of) the original and leaves a clean trail of what was corrected and why.
How a refund works
The procedure is always the same: find the original receipt, issue a refund that references its number, and if needed ring up a new, correct receipt. If only one item is returned, only that item is refunded — not the whole receipt. That keeps stock and turnover accurate.
When you need it
The usual cases: a wrongly entered item or quantity, returned goods (a complaint), a double charge, or a customer who changed their mind. In every case a refund is the correct, safe route — no „deleting" that would cost you later.
In Tezga eKasa you start a refund from the receipt itself: find it in history, click refund, and the link to the original and the amounts fill in by themselves. No retyping numbers and no worry that something is off.
Key takeaways
- A fiscal receipt isn’t deleted — a mistake is fixed with a refund
- A refund always references the original receipt number
- You can refund the whole receipt or just one item
Frequently asked questions
Yes. You refund exactly what’s returned or wrong, and the rest of the receipt stays as it is.
The original is stored in the register and at the Tax Administration. A good register finds it by number or date, so you link the refund without paper in hand.
What you get with Tezga eKasa
- A refund directly from the receipt history
- An automatic link to the original receipt
- Partial refund — only the returned item
- Stock returns to the correct level by itself
Read more
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Fiscal receipts and e-invoices for service businesses — a register that keeps it simple.